Avoid the frustration of long holds when contacting your broadband provider! This comprehensive guide provides you with the optimal call times for broadband providers, ensuring your valuable time is well-spent. Furthermore, it provides you with their operating hours and designated contact numbers. At times, you may wish to contact the retention team if you are seeking a better deal. This guide also provides the extensions for seamless communication with the retention team which is usually based in the UK.
Best time to call Virgin Media
Best time to call the Virgin Media UK call centre
Try to be the first to call Virgin Media early in the morning at 8 am and you will be put through immediately. The worst time to call is usually in the afternoon around 6 pm where waiting times can be up to 1h.
Virgin Media opening hours
How to reach the Virgin Media retention team
If you want to speak to the retention team you will have to press the options below in the following order:
1. Press option 1 for ‘broadband’
2. Then press option 4 for ‘Moving’
3. Finally, press option 4 for ‘Thinking about leaving us’
Virgin Media contact
You can reach the Virgin media customer service hotline under the number: +44 345 454 1111
Best time to call Sky
Sky opening opening hours
Monday to Sunday: 8 am – 9 pm
How to reach the Sky retention team
The Interactive Voice Response will initially ask you why you are calling. Say that you want to leave and you will be put through to the retention team.
You will reach the Sky hotline under this number: +44 344 2414141
Best time to call BT
BT opening opening hours
Monday to Friday 8 am – 9 pm
Saturday to Sunday: 8 am – 8 pm
How to reach the BT retention team
In order to get connected to retention, press the following keys on your phone:
1. Option 1 for ‘broadband’
2. Option 6 for ‘thinking of leaving’
3. Option 2 for ‘account holder did not pass away’
You will reach the BT hotline under this number: +44 800 800 150
Best time to call TalkTalk
TalkTalk opening opening hours
Monday to Friday: 9 am – 7 pm
Saturday: 9 am – 6 pm
How to reach the TalkTalk retention team
The most efficient way to reach the retention team is:
1. Select option 1 for ‘broadband’
2. Tell the Interactive Voice Response that ‘you want to leave’
3. You will get the following question: ‘Is it because you are moving home?’ Answer with ‘No’
4. Question from Interactive Voice Response: ‘Is it because you are looking for a better deal?’ Answer with ‘Yes’
You will reach the TalkTalk hotline under this number: +44 345 172 0088
You should always choose the best time to call your provider to avoid long waiting queues. When contacting your broadband provider for a better deal, refer to our guide for expert negotiation tips. If you would like to avoid calling your provider to negotiate a better deal, we have a solution for you.
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This guide is constantly being updated, and as we gather more data, we will also provide a wait time tool that will show the estimated wait times at any given time.